Effective Date: June 3, 2025

Welcome to Scrubsy.com. These Terms of Service govern your access to and use of our website, booking platform, and cleaning services offered through Scrubsy. By accessing our website or booking a service, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Use of Our Website

You agree to use our website and services for lawful purposes only. You may not:

  • Engage in fraudulent, abusive, or unlawful activity.
  • Attempt to circumvent payment systems or misuse the booking platform.
  • Interfere with the proper functioning of the website, including data scraping, hacking, or impersonation.

2. Account Registration

Some features may require you to register for an account. You agree to:

  • Provide accurate, complete, and current information.
  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts if we suspect fraudulent activity or misuse.

3. Orders and Payments

  • All bookings are subject to acceptance and availability.
  • Payments are processed securely through third-party payment processors, including but not limited to Stripe, and may be made using credit cards, debit cards, or other accepted payment methods at the time of booking.
  • A booking is only confirmed after payment authorization.
  • Customers are responsible for providing accurate service details (address, date, service type).

Please see our [Cancellation Policy] for rules on rescheduling, refunds, or cancellations.

4. Service Fulfillment

  • Services are provided in person at the customer’s specified location within the United States.
  • Availability of cleaners is not guaranteed until confirmed.
  • Scrubsy is a marketplace platformthat connects customers with independent cleaners. We do not directly employ cleaners.

5. Cancellations, Refunds, and Rescheduling

  • Our [Cancellation Policy]outlines time frames and conditions for changes to bookings.
  • Failure to cancel or reschedule within the required time frame may result in partial or full charges.

6. Independent Contractors

Cleaners engaged through Scrubsy are independent contractors, not employees, agents, or representatives of Scrubsy.

  • Scrubsy facilitates connections between clients and cleaners but does not directly provide cleaning services.
  • Scrubsy is not responsible for the conduct, omissions, or performance of cleaners.

7. Insurance & Protection

Scrubsy requires that all cleaners maintain appropriate insurance coverage as a condition of participating on our platform. Each booked cleaning appointment is covered by basic liability protection for accidental property damage or injury. This coverage is intended to provide customers with peace of mind but is subject to limitations and exclusions, which may be detailed in our [Insurance & Protection Policy].

8. Limitation of Liability

To the maximum extent permitted by law:

  • Scrubsy, LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services.
  • Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
  • Scrubsy is not responsible for lost, damaged, or stolen personal property.

9. Indemnification

You agree to indemnify, defend, and hold harmless Scrubsy, LLC, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

  • Your misuse of the website or services.
  • Your violation of these Terms.
  • Your disputes with cleaners or third parties.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law provisions.

  • Any disputes shall be resolved through binding arbitration or small claims court in New York County, New York.
  • You waive any right to participate in a class action.

11. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or services after changes constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, please contact us at: Scrubsy, LLC
Email: hello@scrubsy.com