Effective Date: June 3, 2025

At Scrubsy, LLC, we value your time and strive to provide reliable and flexible cleaning services. This Cancellation Policy explains how cancellations, reschedules, and refunds are handled for service bookings made through Scrubsy.

1. Client Cancellations

  • Free Cancellations:Bookings may be canceled free of charge if notice is given at least 24 hours before the scheduled service time.
  • Late Cancellations:Cancellations made with less than 24 hours’ notice may be subject to a fee of up to 50% of the booking cost.
  • No-Shows:If a client fails to provide access to the service location at the scheduled time, Scrubsy reserves the right to charge the full booking amount.

2. Rescheduling

  • Clients may reschedule a booking at least 24 hours in advancewithout penalty.
  • Reschedules requested with less than 24 hours’ notice may be treated as a cancellation and subject to applicable fees.

3. Refunds

  • Approved refunds will be issued to the original method of payment.
  • Refunds may take up to 7–10 business daysto appear depending on the payment provider.
  • Scrubsy may also offer the option to receive booking credits in place of a refund.

4. Cleaner Cancellations

  • In the rare event that a cleaner cancels a confirmed booking, Scrubsy will make every effort to reassign another qualified cleaner.
  • If a replacement cannot be arranged, clients will receive a full refundfor the canceled service.

5. How to Cancel or Reschedule

To cancel or reschedule a booking, please contact us as soon as possible: Scrubsy, LLC
 Email: hello@scrubsy.com